You have the right to cancel within seven days of your order being made with Seventh Wave Music, or within seven days of receipt of the goods if they do not meet with your satisfaction or if you have made a mistake with your order. If you do cancel an order, your payment will be refunded to you within seven days of the return of the goods, in pristine condition, to Seventh Wave Music. Please note that there are no refunds on music albums that have been removed from their cellophane wrapping unless the CD can be demonstrated to be faulty or damaged upon arrival.
If the event you have booked is cancelled, or rescheduled by us to a different date or location, you are entitled to a full refund of the face value of your ticket. Please note that your ticket cannot be refunded under any circumstances if you can no longer attend the event. Concert tickets may be transfered by you to other people known to you (friends and family) but never advertised as available on social media platforms. Workshop and festival event tickets are not refundable or transferable under any circumstances.
Returns and Exchange Policy
All returns of music albums and books must be notified prior to posting. Please contact us directly at firstname.lastname@example.org to discuss any issues you have with your order.
Seventh Wave Music music downloads are created and administered directly by us. If your download is faulty we will do our best to rectify the problem by supplying an alternative method of download. Please note that we cannot offer refunds on digital downloads but will do everything possible to provide satisfactory copies of files.
Seventh Wave Music respects your privacy and undertakes to handle your details and data with utmost care and respect. In order to process your order, we require basic contact information such as your full name, address, phone number, email address and method of payment. Please note that all the information you supply is used only by us to fulfil your order and, where applicable, to inform you about future publications and events by us. We never share your information with third parties.